Weinmarkt, 6004 Luzern, Switzerland
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Hotel des Balances Overview

First Impressions

Walking up to Hotel des Balances on Weinmarkt feels like stepping into a postcard — honestly, the location is so picture-perfect it almost seems too good to be true. This four-star property sits right in the heart of Lucerne’s old town, and I mean right in the thick of things. The building itself has this classic Swiss charm that immediately tells you you’re somewhere special, though it’s not trying too hard to impress you with flashy modern touches.

Location & Neighborhood

You know what really struck me about this place? The way it sits perfectly positioned between the Reuss River and the bustling old town streets. From here, you can literally walk to everything — the Chapel Bridge is practically next door, and Lake Lucerne is just a few minutes’ stroll away. The Weinmarkt area has this wonderful energy during the day with locals going about their business, but it settles into something more peaceful in the evenings. I actually loved how you could step outside and immediately feel like you’re part of the city rather than just observing it from some distant hotel district.

The Room Experience

The room I stayed in was honestly one of the most comfortable I’ve experienced in Switzerland — and that’s saying something because Swiss hotels really know their stuff when it comes to quality bedding. The beds here are genuinely exceptional (they weren’t kidding about those comfort ratings), and the whole space feels thoughtfully designed without being overly fussy. What I appreciated most was how they managed to blend traditional Swiss hospitality with modern conveniences, though the real winner was waking up and looking out at the medieval architecture right outside my window.

Dining & Amenities

Breakfast here is actually quite impressive — they do both a proper buffet spread and breakfast to go options, which is perfect depending on your plans for the day. The restaurant area has this warm, welcoming atmosphere that makes you want to linger over your coffee a bit longer than usual. I mean, when you’re sitting there looking out at the old town while having your morning meal, there’s really no rush to get anywhere else. They also have private parking available, which honestly is a godsend in Lucerne’s narrow old town streets where finding a spot can be a real headache.

Why Guests Love It

What really sets this place apart is how it manages to put you right in the center of everything without feeling touristy or impersonal. The staff genuinely seems to care about making your stay memorable, and the whole experience feels authentically Swiss rather than some generic international hotel chain approach. Couples especially seem to fall for this place — and I can see why, because there’s something undeniably romantic about the setting and the attention to detail. It’s the kind of hotel where you actually look forward to coming back at the end of the day, rather than just using it as a place to crash.

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Facilities

Bedroom:

  • Wardrobe or closet

General:

  • Shuttle service
  • Pet bowls
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Air conditioning
  • Room service

Kitchen:

  • Electric kettle
  • Refrigerator

Parking:

  • Valet parking
  • Parking garage
  • Electric vehicle charging station

Bathroom:

  • Toilet paper
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Sun terrace
  • Terrace

Transport:

  • Public transport tickets

Activities:

  • Hiking
  • Golf course (within 3 km)

Living Area:

  • Desk

Food & Drink:

  • Fruits
  • Wine/champagne
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Languages spoken:

  • German
  • English
  • Spanish
  • French
  • Italian

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
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House Rules at Hotel des Balances

Pets:

  • Pets are allowed. Charges may be applicable.

Check-in:

  • From 14:00 to 00:00

Check-out:

  • From 04:00 to 12:00

No age restriction:

  • There is no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.4

Comfort:

9.3

Location:

9.8

Free WiFi:

8.7

Facilities:

9.0

Cleanliness:

9.4

Value for money:

8.4